1. Purpose These Terms and Conditions (T&Cs) govern the contractual relationship between the company ODOMO, SIRET 91048394000011 (hereinafter referred to as "the Company") and any customer (hereinafter referred to as "the Customer") making a reservation in one of the hotel residences operated by the Company, subject to the status of para-hotels or tourist residences. They define the rights and obligations of both parties. Para-hotels refer to accommodations offering services similar to traditional hotels but with different management.
2. Reservation and Payment
2.1 Reservation Reservations for a hotel residence can be made online, by telephone, or through any other channel provided by the Company. All reservations are non-transferable and cannot be assigned to a third party, whether free of charge or for a fee.A reservation for a unit in one of the Company's residences is only valid after written confirmation of the reservation by the Company, along with the acceptance of these T&Cs. This confirmation will be sent within 24 hours of the reservation.To be considered final, the reservation must be guaranteed by either:Providing a valid credit card number (accepted cards include Carte Bleue, Visa, Eurocard/Mastercard, American Express, excluding Visa Electron, Maestro, and prepaid cards) that is valid for the duration of the stay. This card may be charged by the Company to cover cancellation fees or damages, as outlined in these T&Cs.
Paying a deposit via bank transfer equal to 100% of the reservation amount.
2.2 Payment Payment may be required in full at the time of reservation or according to the conditions specified in the reservation offer. In case of non-payment, the Company reserves the right to cancel the reservation.
2.3 Security Deposit A security deposit may be required from the Customer at the time of reservation. This deposit will be held until it is confirmed that no damage has occurred, or indefinitely if damage or theft related to the apartment or equipment occurs during the stay. The amount of the security deposit will be specified at the time of reservation and will be refunded within 7 days of departure if no damage is found.
2.4 Payment of Tourist Tax and Right of Refusal The tourist tax is in addition to the reservation price. Payment of the tourist tax may be required either at the time of reservation or upon arrival. The Customer must pay the full amount due, including the tourist tax, before occupying the accommodation. The Company reserves the right to refuse access to rooms or services to any customer who has not paid the full amount, including the tourist tax, upon arrival.
3. Deposit and Damages
3.1 Pre-authorization Upon arrival, the Company reserves the right to request a pre-authorization on the Customer's credit card to cover any additional charges (damages, extra cleaning, etc.).
3.2 Damages The Customer must report any issues or damaged items in the accommodation to the Company upon arrival. If the Company finds any damages in the apartment or common areas, or if any equipment is missing, the Company may charge the Customer's credit card for the repair or replacement costs, up to the pre-authorized amount. If the charges exceed the deposit amount, the Customer will be responsible for paying the difference.
3.3 Charges for Damages or Theft The Company reserves the right to automatically charge the Customer's credit card, without prior notice, for the cost of repairing or replacing damaged items, equipment, or additional cleaning fees resulting from misuse of the premises by the Customer. The amount charged will be based on estimates or invoices provided by service providers or the Company's estimated cost to restore the apartment. This also applies to the loss or damage of NFC cards provided.
4. Liability
4.1 Company Liability The Company takes all reasonable measures to ensure the safety and quality of the services provided. However, the Company cannot be held liable for theft, loss, or material damage occurring in the apartment or common areas, except in cases of proven negligence by the Company.
4.2 Customer Liability The Customer is responsible for any damage caused to the apartment, equipment, or common areas during their stay, as well as any damage caused to other occupants or the Company. It is recommended that the Customer has liability insurance covering these risks.
5. Security
5.1 Access and Security The Customer must comply with the safety instructions posted in the hotel residence, available online or in each apartment. The Customer must ensure that doors and windows are properly closed when absent. The front door must be locked so that it cannot be opened with the handle or a code. The Company cannot be held responsible for theft or damage resulting from non-compliance with these safety instructions.
5.2 Valuables The Company provides safes in each apartment for the Customer to secure valuable items. It is strongly recommended that the Customer use the safe to store valuable personal belongings (money, jewelry, important documents, etc.). Use of the safe is free of charge. The Company declines all responsibility for the loss or theft of valuable items, whether placed in the safe or not.
5.3 Fire Safety The Customer must strictly follow the fire safety instructions posted in the hotel residence, particularly those related to the use of smoke detectors and fire extinguishers. Tampering with or disabling fire safety devices is strictly prohibited. If fire alarms are triggered due to negligence or improper use of the facilities, the Customer may be held responsible for any resulting costs, including emergency services or equipment repair fees.
5.4 No-Smoking Policy Smoking is strictly prohibited throughout the hotel residence. Any violation of this rule will result in a penalty of 200 euros, which will be automatically charged to the Customer's credit card.
6. Cancellation and Modifications
6.1 Cancellation by the Customer The Customer may cancel their reservation according to the conditions specified at the time of reservation. In case of late cancellation or no-show, fees may apply according to the Company's cancellation policy.
6.2 Cancellation by the Company The Company reserves the right to cancel or modify a reservation in case of force majeure (fire, flood, strike, etc.) or for security reasons. In such cases, the Customer will be refunded the full amount paid, without any additional compensation.
6.3 Modification of Reservation Fees may apply for reservation modifications, according to the conditions specified at the time of reservation.
7. Duration of Stay and Occupancy Conditions
7.1 Duration of Accommodation The duration of the stay is determined at the time of reservation. The Customer must adhere to the agreed arrival and departure dates. Any extension of the stay requires a new reservation or request to the Company, subject to availability.
7.2 Use of Premises The rented hotel residence is for temporary residential use only. Any professional, commercial, or illegal activities are strictly prohibited.
7.3 Maximum Occupancy The number of people occupying the apartment cannot exceed the number specified at the time of reservation, unless prior written authorization is obtained from the Company. Exceeding the occupancy limit may result in additional charges or immediate termination of the stay.
7.4 Pets Only cats and dogs under 30 kg are allowed (limited to one pet per apartment), provided that the presence of the pet was indicated at the time of reservation. An additional fee per night will be charged for stays with pets. Pets must remain under the supervision of their owner at all times and must not disturb other guests. An up-to-date vaccination certificate may be required.
8. Insurance The Customer is advised to obtain appropriate insurance coverage for risks related to their stay, including damage to the apartment, the Company's property, or third parties. It is recommended to verify that personal insurance covers these risks. The Company cannot be held responsible for any consequences resulting from the Customer's lack of insurance.
9. Force Majeure The Company cannot be held liable if the performance of its obligations is prevented or delayed due to force majeure (such as natural disasters, social unrest, disruption of public services, etc.). In such cases, the obligations of both parties will be suspended, and the Customer will not be entitled to any compensation. Force majeure events include, but are not limited to, natural disasters, social unrest, and disruption of public services.
10. Personal Data Protection In managing reservations, the Company collects and processes the Customer's personal data in accordance with applicable regulations, particularly the General Data Protection Regulation (GDPR). The Customer has the right to access, rectify, and delete their data by sending a written request to the Company. Personal data will be retained for a period of 5 years after the last stay.
11. Applicable Law and Jurisdiction These T&Cs are subject to French law. Any disputes related to their execution or interpretation will be subject to the exclusive jurisdiction of the courts in the Company's headquarters, subject to any mandatory legal provisions protecting the Customer. In case of a dispute, mediation may be considered before resorting to the courts.
12. Acceptance of the T&Cs Any reservation made implies full and unreserved acceptance of these Terms and Conditions. The Customer acknowledges having read and accepted these T&Cs. Acceptance can be made through electronic signature.
13. Complaints In case of any issues during the stay, the Customer is invited to contact the virtual reception at welcome@odomo.com to report any complaints. A complaint procedure is available upon request.